Course Content: Customer Service
- Introduction to the Course (1:06)
- Welcome to the course (2:30)
- Chauffeur vs Security Driver (2:20)
- Vehicle Checks (4:29)
- Outside Vehicle Walk Around (7:04)
- Inside the Vehicle (9:11)
- Tire Mechanics by Pablo Ortiz-Monasterio from AS3 (30:10)
- Case Story: Balancing Security and Service
- Vehicle Preparation (10:19)
- COVID-19 Driver and Vehicle Safety Protocols
- Vehicle Gear (8:11)
- Vehicle Preparation Demonstration (37:18)
- Considerations for Route Planning (4:23)
- Luggage (7:07)
- Guest video with Hutch (24:45)
- Case Story: Dealing With Luggage
- Chauffeur Etiquette (10:16)
- Case Story: Checklists for Security and Service
- Course Wrap-up (1:02)
- Checklists and Considerations
- Course Survey / Certificate Of Completion
- Certificate Of Graduation
