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  • Course Content: Customer Service

Page title

06 Dec

Course Content: Customer Service

  • By jking@siconsultinggroup.com
Course Introduction
  • Introduction to the Course (1:06)
  • Welcome to the course (2:30)
Section 1. Chauffeur vs. Security Driver
  • Chauffeur vs Security Driver (2:20)
  • Vehicle Checks (4:29)
  • Outside Vehicle Walk Around (7:04)
  • Inside the Vehicle (9:11)
  • Tire Mechanics by Pablo Ortiz-Monasterio from AS3 (30:10)
  • Case Story: Balancing Security and Service
Section 2. Vehicle Preparation
  • Vehicle Preparation (10:19)
  • COVID-19 Driver and Vehicle Safety Protocols
  • Vehicle Gear (8:11)
  • Vehicle Preparation Demonstration (37:18)
Section 3. Operational Planning
  • Considerations for Route Planning (4:23)
  • Luggage (7:07)
  • Guest video with Hutch (24:45)
  • Case Story: Dealing With Luggage
Section 4. How to Drive like a Professional Chauffeur
  • Chauffeur Etiquette (10:16)
  • Case Story: Checklists for Security and Service
Section 5. Vendor. Contract Driver / Limo Driver Checklist
  • Course Wrap-up (1:02)
  • Checklists and Considerations
  • Course Survey / Certificate Of Completion
  • Certificate Of Graduation
  • Share:
jking@siconsultinggroup.com

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