Course Introduction
Introduction to the Course
Welcome to the Course
Section I : Recognition of Patterns of Aggression
The Cycle of Aggression
Why Would Someone Become Aggressive
Signs of Aggression
Signs of Aggression (Part 2)
Assessment
Section II : Tactics to De-escalate Angry Individuals
Essential Principles of Approach
Physical Organization
How the Professional Speaks
Strategies to Communicate with the Angry Person
Strategic Communication (Part 2)
Assessment
Section III : Core Strategies for Managing Angry and Predatory Individuals
Two Major Strategies
Tactical Paraphrasing
Dealing with the Manipulative Individual
Stalking
Assessment
Section IV : Control of Rage
Preface to Rage
Chaotic Rage
Terrified Rage
Hot Rage
Hot Rage (Part 2)
Hot Rage (Part 3)
Predatory Rage
Withdrawal & Overdose
Assessment
Section V : De-escalation of Self in Crisis Situations
Dealing with Your Hot Buttons
The Development of Intuition
Circular Breathing
Assessment
Section VI : Communication Tactics with Individuals Showing Signs of Mental Illness or Emotional Disturbance
Paranoia
Psychosis
Mania
Rigid Personality
Assessment
Course Wrap Up
Wrapping Thins Up
Resources
Survey