• Introduction to the Course
  • Welcome to the Course
  • The Cycle of Aggression
  • Why Would Someone Become Aggressive
  • Signs of Aggression
  • Signs of Aggression (Part 2)
  • Assessment
  • Essential Principles of Approach
  • Physical Organization
  • How the Professional Speaks
  • Strategies to Communicate with the Angry Person
  • Strategic Communication (Part 2)
  • Assessment
  • Two Major Strategies
  • Tactical Paraphrasing
  • Dealing with the Manipulative Individual
  • Stalking
  • Assessment
  • Preface to Rage
  • Chaotic Rage
  • Terrified Rage
  • Hot Rage
  • Hot Rage (Part 2)
  • Hot Rage (Part 3)
  • Predatory Rage
  • Withdrawal & Overdose
  • Assessment
  • Dealing with Your Hot Buttons
  • The Development of Intuition
  • Circular Breathing
  • Assessment
  • Wrapping Thins Up
  • Resources
  • Survey