Beyond Chauffeur: The Why and How of Customer Service in Executive Security Driving
COURSE DESCRIPTION
THE FIRST-EVER COURSE ON THE CRITICAL CUSTOMER SERVICE ASPECTS OF EXECUTIVE SECURITY DRIVING
Customer service is a vital component of executive security driving. While we of course want to keep everyone in the car safe, providing a predictably high level of customer service is extremely important to our principals – and to anyone who wants a career in executive protection.
This course is part of our series for executive security drivers: professionals who drive with executive protection principals.
LEARNING OUTCOMES
The differences being a “chauffeur” and an executive security driver
How to prepare your vehicle for executive security driving
How to plan executive security driving operations
Etiquette rules for executive security drivers
- Introduction to the Course (1:06)
- Welcome to the course (2:30)
- Chauffeur vs Security Driver (2:20)
- Vehicle Checks (4:29)
- Outside Vehicle Walk Around (7:04)
- Inside the Vehicle (9:11)
- Tire Mechanics by Pablo Ortiz-Monasterio from AS3 (30:10)
- Case Story: Balancing Security and Service
- Vehicle Preparation (10:19)
- COVID-19 Driver and Vehicle Safety Protocols
- Vehicle Gear (8:11)
- Vehicle Preparation Demonstration (37:18)
- Considerations for Route Planning (4:23)
- Luggage (7:07)
- Guest video with Hutch (24:45)
- Case Story: Dealing With Luggage
- Chauffeur Etiquette (10:16)
- Case Story: Checklists for Security and Service
- Course Wrap-up (1:02)
- Checklists and Considerations
- Course Survey / Certificate Of Completion
- Certificate Of Graduation
He currently supports critical executive protection operations and training missions around the globe, helping to ensure the ongoing success of EP teams which execute over 1,600 unique missions in 110 countries every year. As a senior manager with the Allied Universal Executive Protection and Intelligence Services Academy, Aaron delivers advanced training and operational auditing to executive protection, residential protection, emergency response, travel logistics, and secure transport teams. Additionally, Aaron interfaces directly with high-level clients and other external organizations to deliver highly specialized, industry-leading training and operations support programs throughout the U.S. and abroad.
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